Sausthenes Hymnist
It's acool one but very slow. Funds from other banks takes long to reflect and Why don't u atlist activate a system where the account holder should receive transaction messages via registered mobile number when the money is in or out of the account instead of only in app messages bcz sometimes we don't have internet connection or data and it stresses out.Cant keep eyes on the app everytime. Do it like other normal banks does.
9 people found this review helpful
Hello Group
March 18, 2024
Hi, Thank you for your feedback. We understand the importance of staying informed about your account activities and are always exploring better ways to keep you updated, even when internet access is limited. Your suggestion for SMS notifications is noted, and we're looking into enhancing our notification system to better meet your needs.
Kats Nel
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Poor customer service, i have issues with my bank card when I tried to chat with the agent told me to go to visit the nearby branch and the nearest one is in 40km away from me 😢 the one that was in my city they closed it. Even sending the money to another bank money takes 3 days to reflect. Even if u do an immediate transaction, they just charge you, but it still take 48hrs to reflect
36 people found this review helpful
Hello Group
March 14, 2024
Hi, We apologize for the inconvenience caused. Kindly forward your contact details to appsupport@hellopaisa.co.za so that we may assist you further
Tonderai Mukandapi
It would be of great importance if you could answer your phones and reply on your WhatsApp portal. I needed to reset my pin and it's telling me to call and I've been holding for close to 10 minutes without reply on a Monday morning. Put an option on the app for us to reset ourselves if it's a problem for you to do it. Ndatswamwa mhani.🤯😡🤬🤬
4 people found this review helpful
Hi Tonderai , We apologize for the inconvenience caused. Kindly forward your contact details to appsupport@hellopaisa.co.za so that we may assist you further